Terms of Service

1. Acceptance of Terms

By purchasing, accessing, or using Growth Sentinel's services, you agree to be bound by these Terms of Service. If you do not agree to these Terms, you may not use the services.

2. Services

Growth Sentinel provides AI receptionist and related communication services for businesses. The service may be configured to receive calls that the client's existing phone setup does not answer.

Services may include:

• AI receptionist configuration
• Missed call handling
• Caller information and lead capture
• Responses based on information provided about the client's business
• Conversation transcripts
• Call summaries
• Notifications
• Related setup, testing, and support

Exact functionality may vary depending on the client's plan, configuration, phone provider, call volume, and technical requirements.

3. AI-Generated Responses

The service uses artificial intelligence to generate responses during-3 calls. AI-generated responses may occasionally be inaccurate, incomplete, misunderstood, delayed, or otherwise incorrect.

Growth Sentinel does not guarantee that the AI receptionist will correctly understand or respond to every caller or situation. Clients are responsible for reviewing important information and following up with callers when appropriate.

4. Emergencies and High-Risk Use

Growth Sentinel is not an emergency service. The AI receptionist should not be relied upon to contact emergency services or handle situations where immediate emergency assistance is required.

Callers requiring-3 emergency assistance should contact the appropriate emergency service directly.

5. Client Responsibilities

• Clients are responsible for providing accurate and current information about their business.
• Clients are responsible for maintaining their underlying phone service and any third-party systems required for the service to operate.
• Clients must promptly notify Growth Sentinel when important business information changes.
• Clients are responsible for ensuring-3 their own use of the service complies with laws and regulations applicable to their business and industry.

6. Phone System Compatibility

Growth Sentinel may depend on call forwarding, telecommunications providers, internet services, and other third-party systems. Growth Sentinel does not guarantee compatibility with every phone carrier, landline system, VoIP provider, device, or configuration.

Some clients may need to change settings, enable forwarding features, or work with their telecommunications provider for the service to operate as intended.

7. Availability

Growth Sentinel is designed to provide automated call coverage, including outside normal business hours. However, Growth Sentinel does not guarantee uninterrupted or error-free service.

Outages, telecommunications failures, internet disruptions, third-party service interruptions, maintenance, or other technical issues may temporarily affect availability.

8. Pricing and Fees

Pricing varies depending on the services, usage, configuration, and needs of the client. Advertised pricing may represent starting prices. One-time setup, implementation, customization, usage, or other fees may apply when disclosed to the client before purchase.

9. Billing

Recurring-3 services are billed according to the billing cycle agreed to at purchase. Clients authorize Growth Sentinel and its payment processor to charge applicable recurring-3 fees.

Additional charges that apply should be disclosed to the client according to the applicable service agreement or purchase terms.

10. Cancellation

Clients may cancel recurring-3 Growth Sentinel service by contacting Growth Sentinel. Cancellation stops future recurring-3 service charges after the applicable paid service period, subject to any separately agreed terms.

11. Refunds

Fees already paid are generally non-refundable except where otherwise agreed in writing or required by law.

12. No Guarantee of Business Results

Growth Sentinel does not guarantee:

• A specific number of leads
• A specific number of customers
• Increased revenue
• Conversion rates
• That every caller will provide information
• That every missed call will be successfully captured
• Any particular business outcome

Results depend on factors outside Growth Sentinel's control.

13. Third-Party Services

The service may depend on third-party telecommunications, software, hosting, AI, communications, payment, and infrastructure providers. Growth Sentinel is not responsible for interruptions or failures caused solely by third-party services outside its reasonable control.

14. Acceptable Use

Clients may not use Growth Sentinel for unlawful, fraudulent, abusive, deceptive, or harmful purposes. Clients may not attempt to interfere with, reverse engineer, exploit, or gain unauthorized access to Growth Sentinel systems.

15. Intellectual Property

Growth Sentinel retains ownership of its branding, website content, system configurations, processes, and other proprietary materials, except for materials owned by clients or third parties. Clients retain ownership of information and materials they provide about their businesses.

16. Privacy

Personal information is handled according to the Growth Sentinel Privacy Policy. You can review the Privacy Policy here.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Growth Sentinel will not be liable for indirect, incidental, special, consequential, or lost-profit damages resulting from the use or inability to use the service.

18. Changes to Services or Terms

Growth Sentinel may update the service or these Terms periodically. Material changes should be reflected by updating the effective date.

19. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

20. Contact

For questions about these Terms, contact: landon@growthsentinel.com

21. Effective Date

Effective Date: August 10, 2026